To Place an Order
We process all orders through Amazon.com. The power and convenience of using Amazon to buy an amazing facial cleanser… how cool is that? Visit this page now to see what products we offer and then you can click over to Amazon.com to purchase.
Getting in Touch
You may need to contact us for an order, check the status or simply to say “hi”, and we make it easy to do so. Contact us through this page. We have “normal” business hours (8am to 4pm Arizona time) but we’ll get back to you right away (unless of course we’re at home sleeping or it’s the weekend). You can also use Amazon’s system to get in touch, from your order history section.
If you have Amazon Prime and our products are in stock at Amazon’s warehouse, then it’s great to be you! Let’s face it, rocks are heavy but with Amazon Prime you’ll get free 2-day shipping. If a product happens to not be in stock at Amazon’s warehouse, then it gets kicked over to us for fulfillment out of our warehouse. You will be charged shipping (rocks are heavy!) but you’ll see this as you checkout on Amazon’s site. We process and ship orders same business day if received before 12:00pm Arizona time. We typically use FedEx Ground for delivery, meaning delivery times can range from 1 to 5 business days, depending on shipping destination in relation to Arizona.
We take your privacy very seriously. We want you to feel safe by knowing that your personal information is secure not only while on our website but also in our office. Please know that you can trust our company not to compromise your information, including credit card details.
Basalt Canvas may collect information once a purchase is made or the visitor to our website becomes a customer or if a visitor chooses to provide their information in order to get a question answered by our company. We use this information primarily to fulfill orders placed with our company or to respond to questions. We will not disclose this information to any third party unless we receive your permission prior to doing so or as may be required by law.
The information that you provide on our site during the purchase and checkout process, including credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. Your personal and sensitive data that is provided during a purchase is encrypted to prevent interception during transmission over the Internet. While we have taken the proper measures to ensure the integrity and security of our network and information transmission, we are unable to guarantee that third-party “hackers” will not illegally obtain this information.
RESPONSES TO EMAIL INQUIRIES
When a Visitor or Customer sends an inquiry to Basalt Canvas, we use the return address to answer the inquiry that we received. We may also send monthly specials to your email address that you provide, which you can at any time make the decision to “opt out”.
HOW Basalt Canvas USES “COOKIES”